Terms and conditions
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These conditions of sale are concluded on the one hand by the individual company JOKER CLUB whose headquarters is located in Geneva in the town of Vernier, registered in the Register of Commerce and Companies under the number IDE CHE-327.984.946 hereinafter referred to as "Joker Club Yasmine Sanaze Bayat" and managing the website JOKER CLUB www.jokerclub.ch and on the other hand, by any person or entity wishing to make a purchase via the website JOKER CLUB www.jokerclub.ch hereinafter referred to as "Buyer.
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Article 1. Object
The present conditions of sale aim at defining the contractual relations between JOKER CLUB and the purchaser and the conditions applicable to any purchase carried out by the means of the Internet site www.jokerclub.ch. The acquisition of a product through this site implies an acceptance without reserve by the buyer of these conditions of sale which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site JOKER CLUB www.jokerclub.ch without direct connection with his professional activity and is limited to a strictly personal use and on the other hand to have full legal capacity, allowing him to commit himself under these general conditions of sale.
JOKER CLUB reserves the right to modify these terms and conditions of sale at any time, in order to comply with any new regulation or in order to improve the use of its website. Therefore, the applicable conditions will be those in force at the date of the order by the buyer.
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Article 2. Products
The products offered are those listed on the online site of JOKER CLUB www.jokerclub.ch within the limits of available stocks. JOKER CLUB reserves the right to modify at any time the range of products. However, JOKER CLUB shall not be liable for any error in the update, regardless of its origin. Each product is presented on the Internet in the form of a description of its main characteristics. The photographs are as accurate as possible but are not binding on the Seller. The sale of products presented on the site JOKER CLUB www.jokerclub.ch is intended for all buyers residing in Switzerland.
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Article 3. Prices
The prices appearing on the product sheets of the Internet catalog are prices in Swiss francs (CHF). The company JOKER CLUB reserves the right to change its prices at any time, however, it is understood that the price listed in the catalog on the day of the order will be the only applicable to the buyer. The prices listed in the store include shipping costs in Switzerland.
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Article 4. Order and payment terms
The confirmation of the order implies acceptance of these conditions of sale, the recognition of having perfect knowledge of them and the renunciation to take advantage of its own conditions of purchase or other conditions. All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out. The seller will communicate by e-mail the confirmation of the registered order and the delivery time. The resale for commercial purposes or the marketing of products purchased on the website is strictly forbidden. Please note that once the order has been confirmed, requests for changes and cancellation orders will not be taken into account.
Secure payment by card: After having registered his billing and delivery details, the buyer chooses to pay his order by card, he will have to choose his type of card among the logos (Visa, Mastercard, Maestro, Paypal) displayed. JOKER CLUB provides the Customer with a 100% secure payment via PayPal or via a secure platform provided by the site host WIX for Visa, Mastercard and Maestro payments.
If the buyer wishes to contact the company JOKER CLUB, he can do so by email at the following address: info@jokerclub.ch
Article 5. Delivery
The ordered products are delivered to the address indicated by the buyer at the time of purchase and listed on the order form.
The company JOKER CLUB delivers only in Switzerland. The company JOKER CLUB will ship the products at the earliest 5 working days after receipt of the transfer corresponding to the order, subject to provisions. Shipments are made from Monday to Saturday and distribution from Monday to Friday by the Swiss post office in economy. The company JOKER CLUB may provide the buyer by e-mail the tracking number of his package.
The buyer is delivered to his home by his letter carrier. In case of absence of the buyer, he will receive a notice of passage of his factor, which allows him to withdraw the products ordered at the nearest post office, during a period indicated by the postal services. The risks associated with transport are the responsibility of the buyer from the moment the items leave the premises of the company JOKER CLUB. The buyer is required to verify in the presence of the employee of the Post Office or the deliveryman, the condition of the packaging of the goods and its contents upon delivery. If the item received by the Buyer has been damaged during delivery, the Buyer must inform the Seller on the day of receipt of the item and also inform the company in charge of the transport. Please note that the JOKER CLUB is not responsible for any damage caused during transport.
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Article 6. Retention of title
The company JOKER CLUB retains full ownership of the products sold until full payment of the price, in principal, costs and taxes included.
Article 7. Withdrawal
The buyer has a period of fifteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for the return costs which will be borne by the buyer. In addition, the item must be returned in its original packaging. No refund will be made if the item has been used or damaged.
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Article 8. Guarantee
Our bags are made to last thanks to a meticulous manufacturing process. However, if you encounter a particular problem, please notify us with a description and pictures at the following address: info@jokerclub.ch. We offer a 6 months warranty from the date of purchase in case of defective manufacturing.
The leather and fabric used are natural materials that undergo changes over time and the bag is made by hand by craftsmen. Therefore, small wear marks or imperfections may be present or appear but this is not a reason for refund.
The warranty does not include stains or damage caused by daily use of your bag. The warranty applies only to normal use. The warranty does not cover ageing, wear and tear, deterioration, breakage or loss due to accidental circumstances, third party intervention, improper use or lack of maintenance.
The warranty is valid upon presentation of the proof of purchase.
After verification of the condition of the product and the validity of the warranty, JOKER CLUB indicates the expected time of repair or exchange.
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Article 9. Responsibility
The company JOKER CLUB, in the process of distance selling, is bound only by an obligation of means. Its responsibility cannot be engaged for any damage resulting from the use of the Internet network such as loss of data, intrusion, virus, break in service, or other involuntary problems.
Article 10. Intellectual Property
Any intellectual property rights pertaining to any JOKER CLUB product or element, such as trademarks, illustrations, photos, images, models, designs and logos, websites, whether registered or not, is and will remain the exclusive property of JOKER CLUB.
Any total or partial reproduction, downloading, modification or use of JOKER CLUB’s trademarks, illustrations, images, photos, websites, logos and designs, for direct or indirect commercial use and on any medium whatsoever, without the express prior written consent of JOKER CLUB, is strictly prohibited and may lead to penalties.
Article 11. Personal Data, GDPR & cookies
All personal data collected and transmitted to JOKER CLUB are protected under the Swiss Federal Data Protection Act (DPA) of 19 June 1992.
As such, the Internet user has the right to access, modify and delete information concerning him/her. He can make the request at any time by e-mail to the following address: info@jokerclub.ch
The personal data that are collected such as first name, last name, address, telephone number and email are kept by JOKER CLUB only for the purpose of after-sales services, proof of warranty or newsletter. JOKER CLUB does not share customer data with external service providers or third parties.
The website www.jokerclub.ch does not use cookies.
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Article 12. Settlement of disputes
The present conditions of sale shall be governed by Swiss law. The courts of Geneva (Switzerland) shall have exclusive jurisdiction to hear any dispute arising under or in relation to these conditions of sale.
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Article 13. Language
In case of discrepancy between the English and the French versions of these conditions of sale, the French version shall prevail.